Pier 4 Hotel

Reviews about Pier 4 Hotel

• Erin Daly

  Aug, 04 2018
  ★ ☆ ☆ ☆ ☆
  We've been coming here for about 10 years. But it's been obvious that it's been on the decline over the years. This last visit this past summer was the turning point of us never going back. I called to make a rez and asked for a higher floor. When we arrived we were told that wasn't possible and were put on the 1rst floor. I understood, but at the same time we called early to ask for the floor but were told they don't give preferences but then got there before check in and all top floor rooms were taken...doesn't make sense. No problem, moving on. Then we walked into our first floor room and someone was in it. Ok. Move to our next first floor room. Got a call they wanted to help us move to a higher floor but then when I went to the front desk to confirm the UNBELIEVABLY RUDE desk attendant acted like they had no idea what I was taking about. From this point on this specific woman made our weekend a complete nightmare. She was rude, dismissive, antagonizing and threatening to us the rest of the weekend. She literally said to us that we better never ask for a specific floor again. There's a lot more to this story but the point is she lied, was rude and made us feel like trash. Our 1 weekend away for the year was ruined. WE WILL NEVER RETURN. Honestly, your front desk person is one of the rudest I've ever met and I've traveled the world.

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